step into YOUR LEADERSHIP role
LEVEL UP
This self-paced online course prepares you for a leadership position in emergency communications centers, covering foundational skills and common challenges. The course provides practical insights on motivating teams, addressing issues like retention and training, and presenting yourself effectively in interviews. Through lessons, videos, and self-assessments, you'll be equipped to launch and advance your career in public safety communications.
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New Webinar!
Level Up Your Public Safety Communications Career
Prepare for your glow up with a 1-hour webinar developed exclusively for first-line emergency communications center employees who want to develop their leadership potential and land that promotion!
ABOUT
Gold Line Academy was founded with one main goal: making leadership careers in public safety communications more accessible. Across the world, our emergency communications centers (ECCs) are filled with dedicated professionals who have the ability to forge a meaningful career path within the ECC environment. As a supervisor, manager, or director who wears multiple hats, it is so easy to put succession planning and mentorship on the back burner. However, nurturing and developing our employees' skills in leadership and management is the ONLY way we can continue to build a strong and well-respected workforce.
A career public safety employee with a passion for service, I've dedicated over two decades to the fast-paced world of public safety communications. Growing up with a 9-1-1 dispatcher as a mother instilled in me a deep respect for the critical role public safety plays in our communities. My passion for leadership and a Master of Science in Organizational Leadership from Johns Hopkins University have equipped me to guide and inspire the next generation of public safety professionals.
I'm committed to sharing valuable insights and strategies to help you excel in your leadership role. Subscribe to The Command Post newsletter and be the first to know about leadership development webinars and other learning opportunities.
-Aerica Ramos
Owner, Gold Line Academy
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